FAQ

Frequently Asked Questions

Welcome to SelectNova! We've gathered some of our most frequently asked questions to help you out. If you can't find the answer you're looking for, please don't hesitate to contact us.

Ordering & Payment

1. Do I need to have an account to order?

No, you can also place an order as a guest. However, creating an account comes with some perks:

  • Enjoy a quicker checkout process.

  • Easily view your order status and history.

  • Receive exclusive updates on new releases and special promotions.

2. What payment methods do you accept?

We want to make your purchase as smooth as possible. We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal payments.

3. How secure is my online order?

Your security is our highest priority. When you purchase from us, your information is processed through a secure SSL web page. Your payment details are encrypted and sent directly to our payment provider's network. We never store your credit card information on our servers.

4. Are there any exchange rates?

All of our transactions are based in US Dollars (USD). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Shipping & Tracking

5. How long does shipping take & how can I track my package?

We process all orders within 1-3 business days. Once your order has shipped, we will send you a confirmation email containing your tracking number and a link to the tracking website. Please note, delivery times may vary depending on your location. For more details, please see our Shipping Policy.

6. How do I set my shipping address?

Our checkout process is in English. Please ensure that you enter your full shipping address using English characters to avoid any processing delays.

7. Can I change my shipping address after placing an order?

We process orders quickly, so please double-check your shipping address before finalizing your purchase. If you notice an error, please contact us immediately at support@selectnova.com. We will do our best to help, but we cannot guarantee changes can be made after an order has been processed or shipped.

After Your Order

8. What do I do if I have missing items in my order?

We carefully check every order, but mistakes can occasionally happen. If you find any items are missing, please contact us immediately at support@selectnova.com with your order number, and we will resolve it for you right away.

Still have questions?

We're here to help! Feel free to reach out to our customer support team directly at support@selectnova.com, and we'll get back to you as soon as possible.